Warranty policy

This warranty protects you against internal faults, component failures, and defects that occur despite normal, correct usage. If something goes wrong, we will step in to repair or replace the affected product or component (or offer an appropriate alternative).

Please note that any repaired or replacement item does not start a fresh warranty clock - your cover simply continues for the remainder of the original warranty period.

Every infrared heater supplied by Heatir4less Ltd comes backed by a straightforward 2-year manufacturer's warranty starting from your original purchase date, unless another warranty length is specified on the product page.

We cannot cover issues caused by external factors, accidents, or incorrect setup. Specifically, the warranty does not apply to:

Installation & Setup Issues: Incorrect installation, failure to follow electrical regulations or product manuals, or problems stemming from faulty external controls and abnormal power supplies.
Misuse & Accidental Damage: Drops, neglect, water damage outside the specified IP rating, use outside the intended application, or damage to cables and plugs after delivery.
Alterations: Unauthorised repairs, dismantling, or modifications.
General Wear: Normal cosmetic aging or wear and tear that does not impact the heater's operation.
Identification: Products where serial numbers or identifying information have been deliberately removed or defaced.

If you encounter a fault, reach out to our customer support team (support@heatir4less.co.uk) with your order details and a description of the problem. To help us assess things quickly, we may ask for a few details like photographs, proof of purchase, or basic troubleshooting steps to check if the issue relates to the installation or power supply.

If we need the unit back for inspection, we will guide you on how to pack and return it securely to prevent transit damage.