Refund policy

At Heatir4less Ltd, we are committed to providing high-quality heating solutions and excellent customer service. This Returns & Warranty Policy explains your rights when purchasing from us and complies with applicable UK consumer legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations.

1. Your Right to Cancel (Online Orders)

If you purchase products through our website, you have the right to cancel your order within 14 calendar days of receiving your goods without giving a reason.

To exercise your right to cancel:

  • Contact customer support before returning any items.

  • Return the products within 14 days of notifying us.

  • Products should be unused, complete, and returned in their original packaging where reasonably possible.

Once the returned goods have been inspected, your refund will be processed to your original payment method within 14 days.

Please note:

  • Return postage for unwanted items is the customer's responsibility unless the goods are faulty, damaged, or incorrectly supplied.

  • Original delivery charges will be refunded where required by UK law.

2. Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

Please notify us within 48 hours of delivery with:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging (if applicable)

  • A description of the issue

Where appropriate, we will arrange a replacement, repair, or full refund at no cost to you.

3. Returning Products

  • Before returning any item, please contact our support team to obtain return instructions.

  • Returns sent without prior authorisation may delay processing.

  • Customers are responsible for ensuring returned goods are securely packaged. We strongly recommend using a tracked delivery service, as responsibility cannot be accepted for items lost during transit.

4. Warranty Coverage

All products are supplied with a manufacturer's warranty.

Warranty periods vary depending on the product and are stated on:

  • The individual product page,

  • The product documentation, or

  • The accompanying warranty certificate.

The warranty covers manufacturing defects in materials or workmanship under normal residential use, subject to the manufacturer's warranty terms and conditions.

5. Warranty Does Not Cover

The warranty does not apply to products damaged due to:

  • Incorrect installation

  • Failure to follow installation or operating instructions

  • Improper maintenance

  • Misuse or abuse

  • Accidental damage

  • Water ingress, flooding, or fire

  • Unauthorised repairs or modifications

  • Natural disasters or force majeure

  • Normal cosmetic wear and tear

6. Warranty Claims

To make a warranty claim, please provide:

  • Your order number or proof of purchase

  • Product serial number (if applicable)

  • A description of the fault

  • Photos or videos showing the issue

Our technical support may request additional diagnostic information before authorising repair or replacement.

Where a warranty claim is accepted, Heatir4less Ltd will, at its discretion:

  • Repair the product

  • Replace the product

  • Provide an equivalent replacement

  • Offer a refund where repair or replacement is not possible

Replacement products do not extend the original warranty period unless required by the manufacturer or UK law.

7. Products Installed by Third Parties

  • The warranty covers only the supplied product.

  • Installation workmanship is the installer's responsibility.

  • If a fault is caused by incorrect installation, the warranty may be void.

  • We recommend installation by qualified professionals familiar with UK electrical regulations.

8. Business Customers

  • Business-to-business sales may be subject to separate warranty terms agreed at the time of purchase.

  • Nothing in these terms affects statutory rights that cannot legally be excluded.

9. Refund Processing

  • Approved refunds will be issued using the original payment method.

  • Depending on your payment provider, refunds may take 3–10 working days to appear in your account after processing.

Your Consumer Rights

Nothing in this Returns & Warranty Policy limits or excludes your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.